POLICIES:
REFUND POLICY
Store Credit only will be given for all returns in the amount paid on your invoice for the items being returned. We do not do credit card refunds for the reason it is cost prohibitive. Credit card companies do not refund the fees they collect and as a small business we are not in the position of absorbing those fees by way of order cancellations.
To be eligible for a return, your item must be in the same condition that you received it, uneaten, unthawed, or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return claim please text 519-433-4299
At anytime you can also contact us for any return questions you may have at alwaysfeedraw@gmail.com
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can text photos to 519-433-4299 or email to Alwaysfeedraw@gmail.com.
Exchanges
All exchanges or returns can be done at our London location at 731 Chester Street by appointment by calling, texting or emailing or during our regularly scheduled meet ups.
PRIVACY NOTICE
At https://rawpetfoodontario.com/, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by https://rawpetfoodontario.com/ and how it is used.
What Information is Collected
We collect only the information which is required to successfully process your order and successfully include you as a ‘Registered User’. This data may include your name, shipping/ billing address, telephone number, email address.
Credit Card payments are processed through Stripe at the time your order is placed. We do not have access to your credit card info. This is done on a secure server. You have the option to Pay with an Email Money Transfer or Cash.
Like many other Web sites, https://rawpetfoodontario.com/ makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
Cookies and Web Beacons
https://rawpetfoodontario.com/ does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.
We use Google’s Analytics products to analyze user activity in order to improve the Website. For example, using Google Analytics traffic data we can look at aggregate patterns like the average time spent on page or specific users perform. We can use such analysis to gain insights about how to improve the functionality and experience of the website.
https://rawpetfoodontario.com/ has no access to or control over these cookies that are used by Google corporation.
You should consult the respective privacy policies of Google corporation and their product server policies for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. https://rawpetfoodontario.com/’s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or web sites.
If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.
Why the Information is Collected
We require this information for three reasons. First, to successfully process your order. Second, to provide for the customization features of your shopping basket. Third, to communicate with you if there is a problem with your order.
When is the Information Collected
We collect information using secure online forms. We use cookies to identify Registered Customers so that the custom features of the shopping basket system work properly. Browsing the site collects no personal information.
Who Will Use the Information
We must share your personal information with our shipping agencies. We NEVER release information other then the shipping companies.
TERMS OF USE
Agreement Between the User and Raw Pet Food Ontario.
The Raw Pet Food Ontario web site is offered to you under the terms and conditions set out in this document. By using this site, you have agreed to these terms.
Links to Third Party Sites
The Raw Pet Food Ontario site may contain links to the Web sites of other companies or organizations. These sites are not controlled by Raw Pet Food Ontario and therefore Raw Pet Food Ontario does not guarantee these sites in any way. These links are provided for your convenience only. You may use them or not, at your discretion.
Liability
Every effort is made to ensure the information provided on the Raw Pet Food Ontario web site is accurate and free of errors. Changes are made to the site on an ongoing basis to improve the site. That said, Raw Pet Food Ontario site is not intended as a source of personal, medical, legal or financial information. Users should consult the appropriate professional, such as a veterinarian or lawyer, for specific information.
By using this site, you agree that Raw Pet Food Ontario cannot be held liable for any direct, indirect, punitive, incidental, special damages or any damages whatsoever arising from the use of the Raw Pet Food Ontario web site.